Appointments

 

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Please telephone between 8:00am and 5:00pm Monday to Friday for an appointment.

The Doctors here at Glover St Surgery treat our patients as individuals and aim to provide quality care at all times, given that, they do at times run late. During times when the Doctors are running late, please be patient with our staff. Reception are not responsible for the delay. Please treat them with the respect they deserve.

If you need a longer consultation, or a formal medical examination, please inform us at the time of booking, to allow appropriate time. Patients are encouraged to continue to see their own GP.

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After Hours

 

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For access to the after hours GP service please call GP Access on 1300 130 147. Their experienced Registered Nurses and call takers will provide you with the most appropriate care and advice and if required, arrange an appointment at one of their five clinics.

  

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Prescriptions

 

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It is the policy of this practice that an appointment be made for all script request.  If you have not seen the doctor within the last month, an appointment will be required.  If you are unable to attend, a script may be picked up from the surgery at a cost of $20.00.

  

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Fees

 

​Glover Street Surgery is a mixed billing practice.

Pensioners with a valid Pensioner Concession card and patients who show a current Health Care Card will be bulk billed with the exception of the initial consultation which will be $100 with Medicare rebate of $75.05

All other fees are listed below:

                                                                  Dr Uthappa,                                                                               

                                                                  Dr Raghavendra

                                                                  Dr Ruba                                         Dr Cathy McLelland                               Medicare Rebate

Standard Consultation:                   $70.00                                         $80.00                                                      $38.75                    

Long Consultation:                           $100.00                                        $140.00                                                     $75.05

Additional Practice Fees 

Fitness to drive (Commercial vehicles)           $75.00 (No Rebate)       

Implanon insertion/removal                              $20.00 (No Rebate)

Procedure Fee                                                     $20.00 (No Rebate)

Iron Infusion                                                         $100.00 (Rebate $38.75)

ECG                                                                       $20.00 (No Rebate)

Aboriginal and Torres Straight Islander patients will be bulk billed with a current health assessment and care plan.

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X-Ray Results

Results

 

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It is the patient's responsibility to follow up all test results. For all results, please contact the surgery to make a follow-up appointment with your doctor to discuss the test results.  Results are not given over the phone. 

Privacy

 

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Your medical record is a confidential document. It is practice policy to maintain security of personal information, to ensure this information is only available to authorised members of staff. For a privacy policy please see copy of our privacy policy please see reception on your next visit.

We understand many patients have been attending our surgery for several years. However, we will ask you to confirm your identity at every visit to ensure your privacy is protected. 

Zero Tolerance Policy

All our staff are trained and dedicated to serve you and you will be treated with courtesy and respect at all times. In return, we ask that you and anyone that you bring with you to the Practice treat our administrative and clinical staff with the same courtesy and respect. Please do not coerce beyond what they can do.

We have a ZERO TOLERANCE approach to any verbal, aggressive and violent abuse and behaviour towards our doctors, staff and nursing team or other patients. We respectfully advise you, that abuse and/or violence will not be tolerated. If required the Police will be called and may result in the person concerned being removed from our practice list.

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Image by Kate Macate

Complaints

If you have a complaint please contact the surgery in writting and the Practice Manager will follow-up with you at their earliest conveniences. If you

feel your complaint has not been handled by the surgery correctly and would like to take the matter further, please refer your matter below:

Health Care Complaints Commission

Level 13 323 Castlereagh Street Sydney NSW 2000 Locked Bag 18

Strawberry Hills NSW 2012

Phone: 1800 043 159 (Toll free)

Fax: (02) 9281 4585

Email: hccc@hccc.nsw.gov.au

Website: www.hccc.nsw.gov.au