Appointments

 

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Please telephone between 8:00am and 4:30pm Monday to Friday for an appointment.

Please be aware that our phones 

The Doctors here at Glover St Surgery treat our patients as individuals and aim to provide quality care at all times, given that, they do at times run late. During times when the Doctors are running late, please be patient with our staff. Reception are not responsible for the delay. Please treat them with the respect they deserve.

If you need a longer consultation, or a formal medical examination, please inform us at the time of booking, to allow appropriate time. Patients are encouraged to continue to see their own GP.

Image by Debby Hudson
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After Hours

 

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For access to the after hours GP service please call GP Access on 1300 130 147. Their experienced Registered Nurses and call takers will provide you with the most appropriate care and advice and if required, arrange an appointment at one of their five clinics.

  

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Prescriptions

 

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It is the policy of this practice that an appointment be made for all script request.  If you have not seen the doctor within the last month, an appointment will be required.  If you are unable to attend, a script may be picked up from the surgery at a cost of $20.00.

  

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Fees

 

​Glover Street Surgery is a private billing practice. 

Patients aged between 16 and 65 who do not hold a current concession card will be charged the below private consultation fee

If you do hold a current concession card you will be charged a reduced rate for your appointment.

DVA Patients, under 16s, patients that hold a valid disability support pension card and pensioners over 65 will continue to be bulk billed 

A price increase has been applied from the 1st of January 2022 

All other fees are listed below:

                                                                 Private Rate                                            Medicare Rebate

Standard private billing

Standard Consultation:                   $75.00                                                  $39.10                    

Long Consultation:                           $105.00                                                 $75.75

Standard Phone Consultation       $75.00                                                  $39.10

Pensioner/Concession card holder Fees:

Standard Consultation:                   $55..00                                                 $39.10

Long Consult Consultation:             $85.00                                                 $75.75

Standard Phone Consultation       $55.00                                                  $39.10

Additional Practice Fees 

Fitness to drive (Commercial vehicles)           $75.00 (No Rebate)       

Implanon insertion/removal                              $30.00 (No Rebate)

Iron Infusion                                                         $100.00 (Rebate $39.10)

ECG                                                                       $20.00 (No Rebate)

On the day repeat scripts(without appt.)       $20.00 (No Rebate)

Aboriginal and Torres Straight Islander patients will be bulk billed with a current health assessment and care plan.

Image by Brett Jordan
X-Ray Results

Results

 

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It is the patient's responsibility to follow up all test results. For all results, please contact the surgery to make a follow-up appointment with your doctor to discuss the test results.  Results are not given without a follow up appointment with the doctor

Privacy

 

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Your medical record is a confidential document. It is practice policy to maintain security of personal information, to ensure this information is only available to authorised members of staff. For a privacy policy please see copy of our privacy policy please see reception on your next visit.

We understand many patients have been attending our surgery for several years. However, we will ask you to confirm your identity at every visit to ensure your privacy is protected. 

Zero Tolerance Policy

All our staff are trained and dedicated to serve you and you will be treated with courtesy and respect at all times. In return, we ask that you and anyone that you bring with you to the Practice treat our administrative and clinical staff with the same courtesy and respect. Please do not coerce beyond what they can do.

We have a ZERO TOLERANCE approach to any verbal, aggressive, bullying, violent or abusive behaviour towards our doctors, staff and nursing team or other patients. We respectfully advise you, that abuse and/or violence will not be tolerated. If required the Police will be called and may result in the person concerned being removed from our practice list.

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Image by Kate Macate

Complaints

If you have a complaint your first step is to contact the surgery in writing and the Practice Manager will follow-up with you at their earliest conveniences.

 

If you feel your complaint has not been handled by the surgery correctly and would like to take the matter further, please refer your matter below:

Health Care Complaints Commission

Opioids

No Opioids will be given without a face to face appointment with a doctor